M ystic is a free and open source trouble ticket system written in Ruby on Rails. It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that's quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more. Here are some key features of "Mystic": · Customizable Themes (coming soon) · Separate and Protected user, tech, and admin areas · Ajax-powered ticket viewing & editing · Activity Logging · Ticket Category and Ticket Status Customization · Much More! Requirements: · Ruby · Rails